NACE Competencies

Based on the National Association of Colleges and Employers (NACE) the following core skills for career success will be used as the basis for professional development and career readiness. The eight core skills are as follows: Creativity and Problem Solving, Communication, Teamwork, Digital Technology, Leadership, Professionalism/Work Ethic, Career Management, and Global/Intercultural Fluency.

1.      Work scheduled desk shifts and find a replacement Desk Staff for any shifts they are unable to work.

2.      Ensure high quality customer service to exceed expectations of those who interact with our desk. This includes: answering questions, resolving complaints and issues, referring students to appropriate staff and resources, and other tasks as needed.

3.      Assist in the daily operation of the community desk and residence hall(s) in conjunction with the CDM and RD.

4.      Work closely and communicate regularly with hall staff in order to ensure daily tasks and operations are completed effectively and efficiently.

5.      Log and maintain accountability with mail and packages to meet all federal, state, University and department laws, policies, and guidelines.

6.      Provide temporary pass keys to residents and maintain all temporary keys during shifts.

7.      Answer office phone, adhering to Housing & Dining Services phone etiquette standards.

Staff and Administrative Functions

1.      Attend required training activities during August, January, and throughout the academic year.

2.      Assist with hall and administrative duties as assigned by the hall staff, and where appropriate.

3.      Know about, respond to, and follow up on floor/hall emergencies/procedures, policy violations, and know appropriate staff and resources to contact.

4.      Actively support other members of the residence hall staff; work collaboratively as a team.

5.      Support and adhere to University and Housing & Dining Services policies, regulations, and procedures.

6.      Complete paperwork in a thorough and timely manner.

7.      Inform supervisor of desk and facility issues and submit online work orders as needed.

8.      Assist with facility issues in the community/hall(s) as directed by CDM and RD.

9.      Conduct and maintain regular inventory of the desk supplies, material, and hall keys through regular audits.

10.   Maintain appropriate confidentiality.

11.   Support and participate in community development initiatives.

Diversity and Inclusion

1.      Attend training and on-going development for Desk Staff to promote inclusive excellence when working with those who interact with the desk and among the staff.

2.      Connect students with resources on campus including Student Diversity Programs and Services offices.

3.      Report student behavior that involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, to the RD/ARD, and in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement

4.      Uphold CSU’s Title IX “Responsible Employee” responsibilities, which include reporting all incidents of sexual harassment, sexual misconduct, relationship violence, stalking, and retaliation through supervisors, per CSU’s policy: https://oeo.colostate.edu/title-ix-sexual-assault-sexual-violence-sexual-harassment/

5.      Participate in CSU, Housing & Dining Services, and University Housing trainings to continue learning about diversity and inclusion.

1.      Maintain a semester and cumulative GPA of 2.0, and a status of “good standing” at Colorado State University

2.      Demonstrated ability to relate with people of different cultural backgrounds

3.      No current or pending disciplinary incidents (prior incidents are not a disqualification, but all prior cases must be closed by time of hire)

4.      Maintain 9 or more credit hours per semester of employment at Colorado State University

5.      Ability to work within Microsoft Office Suite (Word, Powerpoint, Excel, etc.)

6.      Demonstrated ability to work independently and collaboratively

7.      Prior customer service experience

Please note: In some apartment communities, Desk Staff are expected to lift and move resident packages and mail, which may be heavy. Accommodations can be made for staff who are unable to assist with this task.

a.      Must be 18 years of age or older at the time of hire and background check

2.      Participate in a review of conduct records at Colorado State University prior to and throughout employment

3.      Enrolled at CSU and making progress toward their degree during their period of employment

4.      Expected and required to attend all training sessions, typically held in August prior to the fall semester and in January prior to the spring semester.

5.      The Desk Staff position is for one semester with opportunities to extend for additional terms at the discretion of the CDM, RD, and Community Desk Coordinator.

6.      Desk Staff must be able to work day, overnight, and weekend shifts. Opportunity to work over Fall, Winter, and Spring Breaks is dependent on building.

7.      Desk Staff must be able to work a minimum of 8 hours/week.

8.      Eligible to work in the United States. Desk Staff are responsible for ensuring their eligibility to fulfill their role while remaining in compliance with all University, State, and Federal work regulations

9.      The State of Colorado has an at-will employment policy. This position may be revoked by the University at any time and for any reason

10.   Desk Staff are University employees and must abide by all University policies, including University Housing policies and the Student Code of Conduct

11.   Desk Staff is responsible for finding appropriate replacements for assigned duties if unable to fulfill responsibilities due to an emergency, unexpected illness, or sudden schedule change

12.   The Desk Staff must inform supervisors of other employment and/or educational commitments, or any changes to their availability