The Summer Resident Assistant (RA) is a live-in student staff member with University Housing, Housing & Dining Services that supports the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”.  RAs also support Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice.

Responsibilities

Summer Resident Assistants will be assigned to either Summer Session or Ram Orientation housing as their primary responsibility for the summer term. The Summer RA will have responsibility in in community development, safety & security within the residence hall, and assisting residents/guests individually and in groups. The primary role is to facilitate the creation of a positive Summer Session or Ram Orientation residence hall environment which supports students’ transition, academic, and personal success. Summer RAs agree to uphold University policies and present a positive image of Colorado State University to residents and guests.

Position Responsibilities

Community Development

1. Assist residents/guests in understanding community standards and in accepting responsibility for floor/individual issues.
2. Summer Session RAs Only: Facilitate community meetings at the beginning of each 4-week session. Utilize various strategies to encourage residents’ engagement on campus and contribute to their success.
3. Ram Orientation RAs Only: Facilitate late night programming that connect students with each other to support the Ram Orientation experience.
4. Mediate conflicts between residents/guests.
5. Establish and maintain an environment that is supportive of successful academic achievement.
6. Encourage students to utilize campus resources and work in partnership with other departments on campus.
7. Maintain a high profile in the hall when working; be approachable and receptive.
8. Maintain on-going interactions and conversations with residents/guests individually and as a community.
9. Know names and pertinent information about community residents/guests.

Diversity and Inclusion

1. Create a respectful community in which students’ stories are honored and all identities are welcome.
2. Utilize and promote activities and strategies that contribute to increasing students’ multicultural competence.
3. Work cooperatively with students to understand Housing & Dining Services’ commitment to diversity, and CSUs Principles of Community both by respecting the rights and privacy of others and being supportive of individual differences.
4. Help students learn about/know about diversity resources on campus.
5. Demonstrate personal growth and self-awareness of own and others’ personal identities.

Safety

1. Respond to student behavior which involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement.
2. Uphold CSU’s Title IX “Responsible Employee” responsibilities, which include reporting all incidents of sexual harassment, sexual misconduct, relationship violence, stalking, and retaliation through supervisors, per CSU’s policy: https://oeo.colostate.edu/title-ix-sexual-assault-sexual-violence-sexual-harassment/
3. Respond to and document maintenance concerns in the building.
4. During emergencies, record and relay information to the appropriate staff members and agencies. This includes, but is not limited to, fire alarms, rescue calls, severe weather notices, and police calls.
5. Carry a departmental cell phone and share in the responsibility for safety and security of residents/guests/guests through building safety walks while on call. On-call hours are typically between 5:00 p.m. and 7:00 a.m. or when the front desk is closed.
6. Serve as a resource of information for students, guests, staff or others via phone, one-on-one interaction, and during security walks.
7. Assume responsibility for informing and educating students about their rights and responsibilities as students and hall residents/guests/guests. Communicate residence hall policies and procedures, expectations concerning standards of student conduct at Colorado State University, as well as the possible consequences resulting from a violation of stated policies and procedures.
8. Know about, respond to, and follow up on hall emergencies/procedures, policy violations, and know appropriate staff and resources to contact.
9. Support and adhere to University and Housing & Dining Services policies, regulations, and procedures.
10. Support and adhere to the current COVID-19 Public Health Guidelines as instructed.

Staff and Administrative Functions

1. Attend required staff training activities as needed (staff training schedule to be determined)
2. Attend schedule weekly staff meetings (staff meeting schedule to be determined)
3. Assist with hall and administrative duties as assigned by the supervisor, and where appropriate.
4. Actively support other members of the staff; work collaboratively as a team, while honoring social distancing guidelines.

Conditions of Employment

1. Must be able and willing to be work during the entire period of employment
   2022. Summer Session RA employment period is Saturday, May 14, 2022 to Saturday, August 6, 2022.
   2023. Ram Orientation RA employment period is Monday, May 23, 2022 to Saturday, July 30, 2022.
2. Be available and willing to attend required staff training activities.
3. Commit to live on-campus during their period of employment in the room provided.
4. Consent to, and participate in, a background check
   1. Must be 18 years of age or older at the time of hire and background check
5. Participate in a review of conduct records at Colorado State University prior to and throughout employment
6. During period of employment, Summer RAs may be enrolled in summer classes in consultation with their supervisor.
7. Summer RAs participating in summer internships, practicums, or student teaching experiences must receive approval from their supervisor prior to participating in such activities.
8. Work 15-20 hours per week. The Summer RA job requires both regularly scheduled responsibilities (such as staff meetings and supervisory meetings), and times staff is available and accessible to community residents. RA work time should be planned in consultation with the supervisor and the RA should be accessible to residents for informal contact, especially during high activity times (typically 4:00 p.m. to midnight)
9. Be eligible to work in the United States. RAs are responsible for ensuring their eligibility to fulfill their role while remaining in compliance with all University, State, and Federal work regulations
10. The State of Colorado has an at-will employment policy. This position may be revoked by the University at any time and for any reason
11. Summer RAs are University employees and must abide by all University policies, including University Housing policies and the Student Code of Conduct.

Required Qualifications

1. Hold good academic standing with the University
2. 15 or more completed credit hours at time of application
3. No current or pending disciplinary incidents (prior incidents are not a disqualification, but all prior cases must be closed by time of hire)
4. Eligible to work in the U.S. up to 20 hours per week
5. Enrolled at CSU for the Summer 2022 and/or Fall 2022 term

Preferred Qualifications

1. 5 GPA or higher
2. Previous paraprofessional staff experience in University Housing
3. Two or more experiences living in a residence hall at any college/university
4. Demonstrated ability to relate with people of different cultural backgrounds

Total Vacancies

16

Remuneration

• Single residence hall room within the assigned building/complex, which is available to Summer RAs throughout their employment period.
• 21 meals per week in on-campus dining facilities.
• Remuneration may impact the amount of financial aid you receive. To learn more about possible impacts, it is the employee’s responsibility to contact the Office of Financial Aid to understand your specific circumstances.

Position Benefits

• Staff can work with supervisors to take time away when sick or for personal reasons. This position does not offer healthcare or other benefits.
• Options for hourly wage work may be possible via Conference and Event Services.

To Apply:

Apply online using https://colostate.erezlife.com. Applications closed, no longer accepting applications.

CSU is an EO/EA/AA employer.

Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.

Housing & Dining Services
University Housing

Summer Session Housing Resident Assistant (RA)

The Summer Session Housing Resident Assistant (RA) is a live-in student staff member with University Housing, Housing & Dining Services. The RA assists in supporting the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”. RAs also support Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. RAs are expected to provide strategies for, and assist residents with: transition, multicultural competence, learning, and ethical decision making.

Responsibilities

Under the general supervision of the Summer Session Housing Residence Director (RD), the Summer Session Housing RA will have responsibility in community development, safety & security within the residence hall, and serving as a resource to the residents. This position is designed to enrich and support Colorado State University through various activities relating to our Summer Session Housing program and conference guests to campus. RAs will provide information and programs, be a resource for students and guests, ensure building safety, and present the positive spirit of Colorado State University.

Position Responsibilities

Learning

1. Establish and maintain an environment that is supportive of successful academic achievement.
2. Implement activities and strategies that contribute to students’ academic success.
3. Exhibit successful academic role modeling behavior.
4. Help students utilize academic and career resources on campus.
5. Assist students in connecting with other students around common courses and academic/career interests.
6. Respond to student behavior which may be indicative of academic problems.

Diversity and Inclusion

1. Create a respectful community in which students’ stories are honored and all identities are welcome.
2. Utilize and promote activities and strategies that contribute to increasing students’ multicultural competence.
3. Help students utilize diversity resources on campus.
4. Respond to student behavior which involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement
5. Demonstrate personal growth and self-awareness of own and others’ personal identities.

Student Contact

1. Maintain on-going interactions and conversations with residents individually and as a community.
2. Know names and pertinent information about floor residents.
3. Maintain a high profile in the hall and floor; be approachable and receptive.
4. Encourage interaction among students and acknowledge the diversity within the community.
5. Encourage students to utilize campus resources and work in partnership with other departments on campus.
6. Work with other staff to implement programs that meet students’ needs.
7. Communicate regularly with residents through bulletin boards, postings, floor meetings, and informal contact.

Community Development

1. Assist residents in establishing community standards and in accepting responsibility for floor/individual issues.
2. Facilitate community meetings at the beginning of each 4 week session.
3. Encourage the development of an environment that is inclusive of the diverse backgrounds of residents.
4. Mediate conflicts between residents.
5. Create and promote involvement in summer campus and community alternative social events.
6. Confront and document inappropriate behavior.
7. Facilitate and implement strategies that connect students with each other.
8. Promote learning and involvement opportunities that challenge growth.
9. Engage students in activity planning and assess student needs for community activities.

Staff Functions

1. Attend all training activities. There will be mandatory trainings Spring semester.
2. Must attend all required weekly staff meetings.
3. Must work mandatory workdays such as move-in for each 4-week session.
4. Assist with hall and administrative duties.
5. Know, respond to, and follow up on floor/hall emergencies/procedures, serving as a front line responder as a part of the duty system, including weeknight, weekend, and university holidays.
6. Actively support other members of the residence hall staff; work collaboratively as a team.
7. Support and adhere to University and Housing & Dining Services policies, regulations, and procedures.
8. Assist in the selection and training of new staff.
9. Complete paperwork in a thorough and timely manner.
10. Keep supervisor informed of floor, resident, and facility issues, and assist in resolution as needed.

Conditions of Employment

1. Must be available and willing to work from May 16, 2020 to August 8, 2020.
2. RAs must be enrolled at CSU during their period of employment. You do not need to take classes, but must be enrolled for the Fall 2020 semester.
3. RAs must live on-campus during their period of employment in the room provided.
4. RAs must be in good academic standing with the University; a GPA of 2.5 is preferred.
5. During period of employment, RAs may be enrolled in summer classes in consultation with the Summer Session Housing RD.
6. RAs must have completed at least 15 credit hours and have lived in a residence hall for one semester at the time of hire.
7. First semester RAs may not student teach or hold internships. Experiences which will take the RA away from their building for significant time blocks are discouraged, and must be approved by the Residence Director and Coordinator before they are accepted.
8. It is understood that an undergraduate student staff position in the residence halls cannot easily be translated into hours worked per day or week because of the unique nature of the work. The RA job requires both regularly scheduled responsibilities and times at which staff is available and accessible to floor residents. RA work time should be planned in consultation with the supervisor and the RA should be accessible to residents for informal contact, especially during high activity times (typically 4:00 p.m. to midnight).
9. Remuneration is a single room with board while school is in session, including 21 meals/week during the employment period.

CSU is an EO/EA/AA employer.
Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.

Housing & Dining Services
University Housing

Summer Session Housing Community Desk Manager (CDM)

The Summer Session Housing Community Desk Manager (CDM) is a student manager position with University Housing, Housing & Dining Services. The CDM assists in supporting the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”. CDMs also assist in supporting Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. The CDM oversees the operation of the Summer Session Housing community desk and ensures high-quality customer service to our students, families, and guests; supervises Desk Staff Members; and, assists in creating an inclusive community within the Summer Session Housing residence hall.

Responsibilities

The Community Desk Manager supervises the community desk including hiring, training, scheduling, and evaluating the desk staff collaboratively with the Community Desk Coordinator and Summer Session Housing Residence Director (RD). The CDM ensures the community desk is an effective resource for students and guests to gain information about campus and community resources. The CDM ensures mail and packages are managed in accordance with federal and state laws and any department/University policies. The CDM position is supervised by the Community Desk Coordinator.

The CDM position is a 20-25 hour a week position.

Position Responsibilities

Supervision

1.Conduct hiring, training, scheduling, and evaluation of desk staff in accordance with University Housing’s mission statement.
2. Participate in University Housing and Housing & Dining Services required trainings, while encouraging participation of desk staff members.
3. Address performance concerns and issues in a timely manner and maintain appropriate documentation.
4. Ensure completion and maintenance of all employment paperwork including evaluations, disciplinary documentation, and training information with appropriate University Housing and Housing & Dining Services staff.
5. Manage Time Clock Plus database functions including approving hours.
6. Maintain communication with staff and supervisors through emails, phone calls, and posted information.
7. Conduct monthly staff meetings with desk staff; specifically before each 4 week period.
8. Schedule the desk to be staffed to provide appropriate levels of customer service at varied times throughout the day and summer based on needs of the community (i.e. desk, mail, and show room shifts).

Customer Service & Administrative Functions

1. Support Conference & Event Services operations that may also reside in the Summer Session Housing hall.
2. Ensure high quality customer service including answering questions, resolving complaints and issues, and referring students and guests to appropriate staff and resources.
3. Manage and oversee logging/accountability of mail and packages to meet all federal, state, University and department laws, policies, and guidelines.
4. Respond appropriately to hall emergencies and provide support and follow-up to staff as needed.
5. Complete administrative duties in a thorough and timely manner.
6. Keep supervisor informed of and assist with community, resident, and facility issues.
7. Conduct and maintain regular inventory of desk supplies and equipment for check-out.
8. Conduct and oversee regular key audits and the ordering of new room keys, prox keys, and mail keys as needed.

Diversity and Inclusion

1. Attend training and on-going development for CDMs to promote inclusive excellence when working with those who interact with the desk and among the staff.
2. Connect students with resources on campus including Student Diversity Programs and Services offices.
3. Report student behavior that involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, to the RD/ARD, and in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement
4. Participate in CSU, Housing & Dining Services, and University Housing trainings to continue learning about diversity and inclusion.

Conditions of Employment

1. The Summer Session Housing CDM must be enrolled at CSU for Fall 2020, though possible exceptions may be made for candidates graduating May 2020.
2. The Summer Session Housing CDM must remain in good academic standing with the University; a GPA of 2.5 is preferred.
3. The Summer Session Housing CDM must attend all training sessions. Some training sessions may take place Spring semester 2020.
4. Must be available 20-25 hours per week to include evenings, weekends, and holidays during the summer and willing to work from May 16, 2020 to August 9, 2020.
5. Remuneration for this position is $14.20/hour.

Minimum Qualifications

• Two semesters of experience as a desk staff member in a CSU residence hall by the start date, or experience as a CDM
• Experience working with diverse populations
• Strong administrative skills and attention to details
• Previous leadership and facilitation experience
• Experience providing excellent customer service
• Computer skills, including Microsoft Office programs

CSU is an EO/EA/AA employer.
Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.

Housing & Dining Services
University Housing

Ram Orientation Resident Assistant (RA)

The Ram Orientation Resident Assistant (RA) is a live-in student staff member in University Housing, Housing & Dining Services. The RA assists in supporting the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”. RAs also support Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. Ram Orientation RAs are expected to provide excellent customer service to incoming students and their support systems, and assist incoming students with: transition, multicultural competence, learning, and ethical decision making.

Responsibilities

Under the general supervision of the Ram Orientation Residence Director (RD) and Community Desk Manager, the RA will have responsibility in customer service, safety & security within the residence hall, and serving as a resource to the incoming students and their support systems. This position is designed to enrich and support Colorado State University and the office for Orientation and Transition Programs through various activities relating to our Ram Orientation Housing program. RAs will provide information and programs, be a resource for students and their support systems, ensure building safety, and present the positive spirit of Colorado State University.

Position Responsibilities

Learning

1. Establish and maintain an environment that is supportive of successful academic achievement.
2. Help students learn about/know about academic and career resources on campus.
3. Assist students in connecting with other students around academic/career interests.

Diversity and Inclusion

1. Create a respectful community in which students’ stories are honored and all identities are welcome.
2. Utilize and promote activities and strategies that contribute to increasing students’ multicultural competence.
3. Help students learn about/know about diversity resources on campus.
4. Respond to student behavior which involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement
5. Demonstrate personal growth and self-awareness of own and others’ personal identities.

Student Contact

1. Initiate interactions and conversations with residents individually.
2. Maintain a high profile in the hall; be approachable and receptive.
3. Encourage interaction among students and acknowledge the diversity within the community.
4. Encourage students to utilize campus resources and work in partnership with other departments on campus.

Community Development

1. Provide information to individuals and groups.
2. Encourage the development of an environment that is inclusive of the diverse backgrounds of residents.
3. Mediate conflicts between residents.
4. Work consistently to create a civil and respectful atmosphere in the building.
5. Facilitate late night programming that connect students with each other to support the Ram Orientation experience.
6. Provide information to students and guests through bulletin boards, postings, and informal contact.
7. Provide information about and encourage students to utilize campus resources.
8. Maintain a high profile in the hall when working; be approachable and receptive.
9. Encourage interaction among diverse students on the floor and in the hall.
10. Work cooperatively with students to understand Housing & Dining Services’ commitment to diversity, and CSUs Principles of Community both by respecting the rights and privacy of others and being supportive of individual differences.

Community Desk and Customer Service Operations

1. Strong customer service skills are a necessity due to the amount of interaction with students and guests.
2. Serve as a resource of information for students, guests, staff or others via phone & one-on-one interaction and while working the front desk, check-in, check-out, and luggage check.
3. Maintain informational boards and posting information.
4. Handle certain aspects of residence hall keys including completing key inventories, checking out of temporary keys or other keys to specific rooms in the building.
5. In conjunction with the Community Desk Manager, log and process all Lost and Found items in a timely manner and attempt to contact the owner if one has been identified.
6. Answer phone calls, take messages and transfer calls as needed.
7. Work various shifts so the Front Desk can remain open 24 hours/day while Ram Orientation is in session.

Safety and Security

1. During emergencies, record and relay information to the appropriate staff members and agencies. This includes, but is not limited to, fire alarms, rescue calls, severe weather notices, and police calls.
2. Carry a departmental cell phone and share in the responsibility for safety and security of residents through building safety walks while on call (approximately 2-3 times per week). On-call hours are typically between 5:00 p.m. and 7:00 a.m. or when the front desk is closed.
3. Serve as a resource of information for students, guests, staff or others via phone, one-on-one interaction, and during security walks.
4. Assume responsibility for informing and educating students about their rights and responsibilities as students and hall residents. Communicate residence hall policies and procedures, expectations concerning standards of student conduct at Colorado State University, as well as the possible consequences resulting from a violation of stated policies and procedures.

Staff Functions

1. Attend the Ram Orientation Staff Meet and Greet April 22nd, 2020.
2. Must attend all required weekly staff meetings.
3. Must work mandatory workdays.
4. Assist with hall and administrative duties.
5. Know, respond to, and follow up on floor/hall emergencies/procedures, serving as a front line responder as a part of the duty system, including weeknight, weekend, and university holidays.
6. Actively support other members of the residence hall staff; work collaboratively as a team.
7. Support and adhere to University and Housing & Dining Services policies, regulations, and procedures.
8. Assist in the selection and training of new staff.
9. Complete paperwork in a thorough and timely manner.
10. Keep supervisor informed of floor, resident, and facility issues, and assist in resolution as needed.

Conditions of Employment

1. Must be available and willing to work from May 27, 2020 to July 18, 2020.
2. RAs must be enrolled for the Fall 2020 semester at CSU during their period of employment.
3. RAs must live on-campus during their period of employment in the room provided.
4. RAs must be in good academic standing with the University; a GPA of 2.5 is preferred.
5. During period of employment, RAs may be enrolled in online summer classes after consultation with the Ram Orientation RD.
6. RA must have completed at least 15 credit hours and have lived in a residence hall for one semester at the time of hire.
7. Remuneration is a single room with board, including 21 meals/week, during the employment period. Earn $12.00 per hour while working the community desk, completing check-in and check-out duties, luggage check, and late night programming.

CSU is an EO/EA/AA employer.
Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.

Housing & Dining Services
University Housing

Ram Orientation Resident Assistant-Special Projects (RA-SP)

The Resident Assistant-Special Projects (RA-SP) is a live-in student staff member in University Housing, Housing & Dining Services. The RA-SP assists in supporting the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”. RAs also support Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. RA-SPs are expected to present information to incoming students, provide excellent customer service and assist residents with: transition, multicultural competence, learning, and ethical decision making.

Responsibilities

Under the general supervision of the Ram Orientation Residence Director (RD), and Community Desk Manager, the RA-SP will have responsibility in daily HDS presentations, community development, safety & security within the residence hall, and serving as a resource to the residents. This position is designed to enrich and support Colorado State University through various activities relating to our Ram Orientation Housing program. RA-SPs will provide information and programs, be a resource for students their support systems, ensure building safety, and present the positive spirit of Colorado State University.

Position Responsibilities

Learning

1. Establish and maintain an environment that is supportive of successful academic achievement.
2. Help students learn about/know about academic and career resources on campus.
3. Assist students in connecting with other students around academic/career interests.

Diversity and Inclusion

1. Create a respectful community in which students’ stories are honored and all identities are welcome.
2. Utilize and promote activities and strategies that contribute to increasing students’ multicultural competence.
3. Help students utilize diversity resources on campus.
4. Respond to student behavior which involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement
5. Demonstrate personal growth and self-awareness of own and others’ personal identities.

Student Contact

1. Initiate interactions and conversations with residents individually.
2. Maintain a high profile in the hall; be approachable and receptive.
3. Encourage interaction among students and acknowledge the diversity within the community.
4. Encourage students to utilize campus resources and work in partnership with other departments on campus.

Community Development

1. Provide information to individuals and groups, including during Housing and Dining student presentations.
2. Encourage the development of an environment that is inclusive of the diverse backgrounds of residents.
3. Mediate conflicts between residents.
4. Work consistently to create a civil and respectful atmosphere in the building.
5. Facilitate late night programming that connect students with each other to support the Ram Orientation experience.
6. Provide information to students and their support systems through bulletin boards, postings, and informal contact.
7. Provide information about and encourage students to utilize campus resources.
8. Maintain a high profile in the hall and on the floor; be approachable and receptive.
9. Encourage interaction among diverse students on the floor and in the hall.
10. Work cooperatively with students to understand Housing & Dining Services’ commitment to diversity, and CSUs Principles of Community both by respecting the rights and privacy of others and being supportive of individual differences.

Community Desk and Customer Service Operations

1. Strong customer service skills are a necessity due to the amount of interaction with students and their support systems
2. Serve as a Housing and Dining Services student representative during the daily student presentation.
3. Serve as a resource of information for students, guests, staff or others via phone & one-on-one interaction and while working the front desk, check-in, check-out, and luggage check.
4. Maintain informational boards and posting information.
5. Handle certain aspects of residence hall keys including completing key inventories, checking out of temporary keys or other keys to specific rooms in the building.
6. In conjunction with the Community Desk Manager, log and process all Lost and Found items in a timely manner and attempt to contact the owner if one has been identified.
7. Answer phone calls, take messages and transfer calls as needed.
8. Work various shifts so the Front Desk can remain open 24 hours/day while Ram Orientation is in session.

Safety and Security

1. During emergencies, record and relay information to the appropriate staff members and agencies. This includes, but is not limited to, fire alarms, rescue calls, severe weather notices, and police calls.
2. Carry a departmental cell phone and share in the responsibility for safety and security of residents through building safety walks while on call (approximately 2-3 times per week). On-call hours are typically between 5:00 p.m. and 7:00 a.m. or when the front desk is closed.
3. Serve as a resource of information for students, guests, staff or others via phone, one-on-one interaction, and during security walks.
4. Assume responsibility for informing and educating students about their rights and responsibilities as students and hall residents. Communicate residence hall policies and procedures, expectations concerning standards of student conduct at Colorado State University, as well as the possible consequences resulting from a violation of stated policies and procedures.

Staff Functions

1. Attend the Ram Orientation Staff Meet and Greet April 22nd, 2020.
2. Must attend all required weekly staff meetings.
3. Must work mandatory workdays.
4. Assist with hall and administrative duties.
5. Know, respond to, and follow up on floor/hall emergencies/procedures, serving as a front line responder as a part of the duty system, including weeknight, weekend, and university holidays.
6. Actively support other members of the residence hall staff; work collaboratively as a team.
7. Support and adhere to University and Housing & Dining Services policies, regulations, and procedures.
8. Assist in the selection and training of new staff.
9. Complete paperwork in a thorough and timely manner.
10. Keep supervisor informed of floor, resident, and facility issues, and assist in resolution as needed.

Conditions of Employment

1. Must be available and willing to work from May 28, 2019 to July 27, 2019.
2. RA-SPs must be enrolled for the Fall 2019 semester at CSU during their period of employment.
3. RA-SPs must live on-campus during their period of employment in the room provided.
4. RA-SPs must be in good academic standing with the University; a GPA of 2.5 is preferred.
5. During period of employment, RA-SPs may be enrolled in online summer classes after consultation with the Ram Orientation RD.
6. RA-SPs must have completed at least 15 credit hours and have lived in a residence hall for one semester at the time of hire.
7. Remuneration is a single room with board, including 21 meals/week, during the employment period. Earn $12.00 per hour while giving presentations, working the desk, completing check-in and check-out duties, and late night programming.CSU is an EO/EA/AA employer.

Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.

The Summer Session Housing Community Desk Manager (CDM) is a student manager position with University Housing, Housing & Dining Services.  The CDM assists in supporting the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”.  CDMs also assist in supporting Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice.  The CDM oversees the operation of the Summer Session Housing community desk and ensures high-quality customer service to our students, families, and guests; supervises Desk Staff Members; and, assists in creating an inclusive community within the Summer Session Housing residence hall.

Responsibilities

The Summer Session Housing Community Desk Manager supervises the Summer Housing community desk including hiring, training, scheduling, and evaluating the desk staff collaboratively with the Community Desk Coordinator and Summer Session Housing Residence Director (RD). The CDM ensures the community desk is an effective resource for students and guests to gain information about campus and community resources. The CDM ensures mail and packages are managed in accordance with federal and state laws and any department/University policies. The CDM position is supervised by the Community Desk Coordinator.

The CDM position is a 20-25 hour a week position.

Position Responsibilities

Supervision

1. Conduct hiring, training, scheduling, and evaluation of desk staff in accordance with University Housing’s mission statement.
2. Participate in University Housing and Housing & Dining Services required trainings, while encouraging participation of desk staff members.
3. Address performance concerns and issues in a timely manner and maintain appropriate documentation.
4. Ensure completion and maintenance of all employment paperwork including evaluations, disciplinary documentation, and training information with appropriate University Housing and Housing & Dining Services staff.
5. Manage Time Clock Plus database functions including approving hours.
6. Maintain communication with staff and supervisors through emails, phone calls, and posted information.
7. Conduct monthly staff meetings with desk staff; specifically before each 4 week period.
8. Schedule the desk to be staffed to provide appropriate levels of customer service at varied times throughout the day and summer based on needs of the community (i.e. desk, mail, and show room shifts).

Customer Service & Administrative Functions

1. Support Conference & Event Services operations that may also reside in the Summer Session Housing hall.
2. Ensure high quality customer service including answering questions, resolving complaints and issues, and referring students and guests to appropriate staff and resources.
3. Manage and oversee logging/accountability of mail and packages to meet all federal, state, University and department laws, policies, and guidelines.
4. Respond appropriately to hall emergencies and provide support and follow-up to staff as needed.
5. Complete administrative duties in a thorough and timely manner.
6. Keep supervisor informed of and assist with community, resident, and facility issues.
7. Conduct and maintain regular inventory of desk supplies and equipment for check-out.
8. Conduct and oversee regular key audits and the ordering of new room keys, prox keys, and mail keys as needed.
9. Assist with additional summer needs in the case that COVID-19 response changes, and/or University expectations change. 

Diversity and Inclusion

1. Attend training and on-going development for CDMs to promote inclusive excellence when working with those who interact with the desk and among the staff.
2. Connect students with resources on campus including Student Diversity Programs and Services offices.
3. Report student behavior that involves incidents of bias based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy, to the RD/ARD, and in accordance with CSU’s Non-Discrimination Policy: http://oeo.colostate.edu/non-discrimination-statement
4. Participate in CSU, Housing & Dining Services, and University Housing trainings to continue learning about diversity and inclusion.

Conditions of Employment

1. The Summer Session Housing CDM must be enrolled at CSU for Fall 2021, though possible exceptions may be made for candidates graduating May 2021.
2. The Summer Session Housing CDM must remain in good academic standing with the University; a GPA of 2.5 is preferred.
3. The Summer Session Housing CDM must attend all training sessions. Some training sessions may take place Spring semester 2021.
4. Must be available 20-25 hours per week to include evenings, weekends, and holidays during the summer and willing to work from May 15, 2021 to August 8, 2021.
5. Remuneration for this position is $14.52/hour.

Minimum Qualifications

• Two semesters of experience as a desk staff member in a CSU residence hall by the start date, or experience as a CDM
• Experience working with diverse populations
• Strong administrative skills and attention to details
• Previous leadership and facilitation experience
• Experience providing excellent customer service
• Computer skills, including Microsoft Office programs

Total Vacancies

1

Remuneration

$14.52/hour

Position Benefits

Staff receive 1 hour of sick leave for every 30 hours worked, up to 48 hours total. Staff can work with supervisors to adjust hourly schedule as needed.

To Apply:

Please apply online using colostate.erezlife.com.

CSU is an EO/EA/AA employer.

Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.

Housing & Dining Services
University Housing

Ram Orientation Community Desk Manager (CDM)

The Ram Orientation Community Desk Manager (CDM) is a student manager position in University Housing, Housing & Dining Services. The CDM assists in supporting the University Housing mission: “We strive to create vibrant and inclusive communities throughout students’ on campus housing experience which enhance learning, personal and social growth, and global engagement”. CDMs also assist in supporting Colorado State University’s Principles of Community: Inclusion, Integrity, Respect, Service, and Social Justice. The Ram Orientation CDM oversees the operation of the Ram Orientation community desk and ensures high-quality customer service to our students and their support systems; supervise Ram Orientation RAs who are working the desk; and, assist in creating inclusive communities within the residence halls.

Responsibilities

The Community Desk Manager supervises the community desk including training, scheduling, and evaluating the Ram Orientation Resident Assistants collaboratively with the Ram Orientation Residence Director (RD) and Summer Housing and Special Projects Coordinator. The CDM ensures the community desk is an effective resource for students and their support systems to gain information about campus and community resources. The CDM position is supervised by the Summer Housing and Special Projects Coordinator.

The CDM position is a 30-35 hour a week position.

Position Responsibilities

Supervision

1. Conduct training, scheduling, and evaluation of desk staff in accordance with University Housing’s mission statement.
2. Participate in University Housing and Housing & Dining Services required trainings, while encouraging participation of desk staff members.
3. Address performance concerns and issues in a timely manner and maintain appropriate documentation.
4. Ensure completion and maintenance of all employment paperwork including evaluations, disciplinary documentation, and training information with appropriate University Housing and Housing & Dining Services staff.
5. Manage Time Clock Plus database functions including approving time.
6. Maintain communication with staff and supervisors through emails, phone calls, and posted information.
7. Work with the RD to bring discussion items to weekly staff meetings with Ram Orientation Resident Assistants.
8. Schedule the desk to be staffed to provide appropriate levels of customer service at varied times throughout the day and summer based on needs of the Ram Orientation Program. (i.e. desk shifts, RA duty, luggage check-in/check-out, room key check-in/check-out, late night programming).

Customer Service & Administrative Functions

1. Attend, support, and/or lead training activities that pertain to the desk and Ram Orientation housing operations.
2. Ensure high quality customer service including answering questions, resolving complaints and issues, and referring students and guests to appropriate staff and resources.
3. Manage daily room moves and additions to the guest list using the Kx event management and Lighthouse systems
4. Respond appropriately to hall emergencies and provide support and follow-up to staff as needed.
5. Complete administrative duties in a thorough and timely manner.
6. Keep supervisor informed of and assist with community, resident, and facility issues.
7. Complete daily key audits, in collaboration with Desk Staff
8. Maintain a lost and found log and attempt to reunite guests with their belongings.

Diversity and Inclusion

1. Attend training and on-going development for desk staff to promote inclusive excellence when working with
those who interact with the desk and among the staff.
2. Connect students with resources on campus including Student Diversity Programs and Services offices.
3. Report student behavior that involves incidents of bias based on race, age, creed, color, religion, national origin
or ancestry, sex, gender, disability veteran status, genetic information, sexual orientation, gender identity or
expression, or pregnancy, to the RD, and in accordance with CSU’s Non-Discrimination Policy:

Non-Discrimination Statement

4. Participate in CSU, Housing & Dining Services, and University Housing trainings to continue learning about
diversity and inclusion.

Conditions of Employment

1. The Ram Orientation CDM must be enrolled at CSU for Fall 2020, though possible exceptions may be made for
candidates graduating May 2020.
2. The Ram Orientation CDM must remain in good academic standing with the University; a GPA of 2.5 is preferred.
3. The Ram Orientation CDM should attend the Ram Orientation Staff Meet and Greet on April 22nd, 2020.
4. Must be available 30-35 hours per week to include evenings, weekends, and holidays during the summer and
willing to work from May 20, 2020 to July 20, 2020
5. Remuneration for this position is $14.20/hour and room and board including 21 meals/week during your time of
employment.

Minimum Qualifications

• Two semesters of experience as a desk staff member in a CSU residence hall by the start date, as a CDM or
previous experience working with Ram Orientation Housing
• Experience working with diverse populations
• Strong administrative skills and attention to details
• Previous leadership and facilitation experience
• Experience providing excellent customer service
• Computer skills, including Microsoft Office programs

CSU is an EO/EA/AA employer.
Colorado State University conducts background checks on all final candidates, and all applicants must be 18 or older at time of background check to be considered for a position.